Looking for information? Explore the key features of our rewards program and find answers to frequently asked questions. Choose a category below for more details.
Cancellations are allowed only if the booking qualifies under the refund policy. Points will be refunded back into your account. For cancellations caused by airline disruptions (grounded flights, cancellations, denial of boarding), applicable points will be refunded within 45 working days.
No. Customers must book each sector separately.
If the airline allows online check-in, you may do so using the Airline Booking Reference.
Not at the time of booking. Customers may add it directly at the airline counter.
Customers must contact the airline directly.
Check your spam folder or contact support: infinity@abcbanking.mu
Payment can be made using Infinity Rewards Points.
For bookings made through Infinity Rewards, cancellations are allowed if the booking qualifies under refund policy, then points will be refunded back into your account. For any reasons not initiated by you, i.e. flights being grounded/canceled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your rewards account within 45 working days.
Multi-city booking is not available. In order to book a multi-city travel, you will have to book individual sectors separately.
Online check-in is not always offered by every airline on its website. If the website does permit online check-in, you may do so by using your Airline Booking Reference number.
Currently, we do not accept the Frequent Flyer number. You can provide your Frequent Flyer number at the airline counter at the time of check-in.
You would need to contact your airline directly to book tickets for your child.
If you do not receive a confirmation e-mail from us, there is a possibility that an improper e-mail address was registered in our records, or your Internet Service Provider blocked the e-mail as a 'spam'. In this case, we suggest you check your email and spam folder. You can also contact the bank's Customer Support at infinity@abcbanking.mu.
Customers can cancel their hotel reservations up to 24–48 hours before check-in. Customers can cancel their hotel reservations by emailing Customer Support at infinity@abcbanking.mu prior to the 24–48-hour check-in period. Once a hotel reservation has been made, no changes will be accepted.
Once the hotel is booked, the booking cannot be amended. For amendments, the current booking has to be canceled, and a new booking will have to be made.
Most hotels allow additional guests in a room for an extra charge, but the number of occupants should not exceed the maximum number of guests allowed per room by the hotel. You would need to directly check with the hotel for such bookings, as it varies according to the terms and conditions of the hotel.
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select one child, our search will give you the price of a Double Room with a child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
Yes, you can. Although, you will have to check with the hotel directly for such requests and book online.
If you do not receive a confirmation e-mail from us, there is a possibility that an improper e-mail address was registered in our records, or your Internet Service Provider blocked the e-mail as a 'spam' in which case we suggest you check the address and your spam folder. You can also contact us by sending an e-mail at infinity@abcbanking.mu or calling ABC Banking Corporation's Customer Support. It is important at the time of contacting us that you convey information on:
Yes, the hotel will hold your room booking until 7 am the day after your planned arrival date, as your reservation is a confirmed booking. However, please check with the hotel for details.
In such cases, we suggest you contact the hotel in advance to check for accommodation, as terms and conditions vary with different hotels.
You can view all your upcoming and completed trips by selecting the 'Manage Bookings' section. Further, you can view/print your receipt by selecting the Booking Reference number.
A Double Room has 1 King-sized bed, whereas a Twin Room has 2 Single or Queen-sized beds.
No, this is not necessary. However, if you wish, you may contact the hotel directly.
This depends completely on the hotel's room availability on that particular date. Infinity Rewards cannot guarantee anything in this regard.
Not all hotels include complimentary breakfast. Please ensure this is checked on the program website under the respective hotel's 'View Detail' section, before redeeming the hotel.
Sorry, this is not possible. Hotel reservations have to be booked a minimum of 3 days in advance.
Most of the hotels are booked directly through international suppliers. We can add these requests as a comment to the hotel; however, Infinity Rewards does not guarantee the confirmation of the same. These requests would have to be made directly at the hotel at the time of check-in.
You can use reward points to book hotels.
Once a car redemption is made, the confirmation is not immediate. It typically takes 24–48 hours to receive confirmation.
For any queries, you may reach out to our Customer Support team at infinity@abcbanking.mu.
If the booking is not confirmed by the service provider, the points/cash used will be refunded back to your account, and you may attempt the booking again.
Amendments are possible for most bookings; however, the request must be submitted at least 48 hours prior to the booking date.
All amendments are subject to the service provider's availability. In some cases, amendments may not be permitted as per the car rental policy.
Yes. Additional charges may apply if there is a change in:
Bookings made through Infinity Rewards cannot be cancelled voluntarily. Therefore, no points or cash will be refunded if you cancel the booking yourself.
However, if the cancellation occurs due to the service provider or supplier, the points will be credited back into your account within 7 business days.
Most car rental companies require drivers to be between 21 and 70 years old.
Drivers under 25 years or over 70 years may be required to pay an additional fee. (Charges vary depending on the city/country and the type of car.)
Yes. You can rent a car for someone else if they meet all eligibility criteria. Please ensure you enter their details when making the reservation.
Most car rental prices generally include:
However, you may be responsible for additional charges at the time of car pick-up, such as:
All applicable charges and cost-saving options will be explained before you complete your booking. For detailed information, please refer to the Terms and Conditions of the respective car rental providers.
You can dispute the transaction by emailing Customer Support at infinity@abcbanking.mu, which will log the complaint.
Delivery usually takes 6–10 working days, depending on stock availability.
Please email Customer Support at infinity@abcbanking.mu to check the status of your order.
Once an order has been placed, it cannot be exchanged or upgraded.
If you receive an incorrect or damaged item, please email infinity@abcbanking.mu within 24 hours of delivery. Requests received after 24 hours cannot be processed for replacement or refund.
You can easily browse using the category menu or the search bar to find specific products.
Orders can be paid using your reward points.
Please email infinity@abcbanking.mu with:
Our team will investigate and update you within 2–3 business days.
Cancellation requests are final. If you still wish to receive the item, you will need to place a new order.
Items that are unavailable will be clearly marked "Out of Stock" on the product page. In rare cases, an item may become unavailable during checkout, and a notification will appear at that time.
This service is currently not available. To modify your order, it must be canceled, and a new order should be placed.
No. Each order can be delivered to one address only.
If your points were debited but the order did not process, please contact Customer Support at infinity@abcbanking.mu for assistance.
Your Gift Voucher details will be emailed within 24 hours to your registered email address (subject to the availability of stock). More details can be found on the brand's terms and conditions in the Infinity Rewards App.
Yes. Each brand has its own Terms & Conditions, such as validity periods, usage limitations, exclusions, and region-specific rules. Please review the brand's T&Cs on the Infinity Rewards App before redeeming.
Gift Vouchers cannot be reissued if the incorrect email address was provided during redemption. Please ensure your email details are accurate before confirming your order.
Some Gift Vouchers may only be valid in certain countries or regions. The validity location will be clearly mentioned in the voucher's Terms & Conditions on the Infinity Rewards App.
Processing typically begins immediately, and the voucher is sent within 24 hours. In rare cases where brand verification is needed, processing may take slightly longer, and Customer Support will notify you if required.
An airport lounge is a dedicated area within an airport that provides added comfort and services compared to the main terminal. Lounges typically offer:
Facilities vary depending on the airport and lounge operator.
Once you redeem your lounge access through Infinity Rewards, you will receive a voucher code by email at your registered email address.
To enter the lounge:
Entry is subject to the lounge's terms, conditions, and capacity.
No. Once the lounge voucher is purchased, it is non-refundable and cannot be canceled or exchanged.
Your lounge voucher details are typically emailed within 24 hours of redemption. If you do not receive it within the expected timeframe, please check your spam folder or contact Customer Support.
If the voucher email is not received within 24 hours:
Facilities differ by lounge, but commonly include:
Please refer to your voucher email for lounge-specific details.
Lounge entry is subject to availability. Some lounges may restrict access during peak hours or when they reach maximum capacity.
No. Each lounge voucher is valid for one-time entry only, unless otherwise stated in the voucher terms and conditions.
Guest access depends on the lounge policy.
The Infinity Rewards lounge voucher covers only the member unless specified otherwise.
Most lounges allow a stay duration of 2 to 4 hours, depending on their policy. Extended stays may incur additional charges and are subject to lounge approval.
Yes. Lounge access through Infinity Rewards is independent of your travel class, as long as you have a valid ticket and lounge voucher.
Some lounges may have:
Always review the terms and conditions provided in the voucher email.
Lounge access may be denied if:
In such cases, please contact Customer Support with the details and your voucher ID.
Extended stay due to flight delays is not guaranteed. It will depend solely on the lounge's rules and capacity.
Cancellation and refund policies vary for each experience.
Booking amendments depend on the specific experience:
Some experiences require travel or activity insurance as a condition of booking.
Even if not mandatory, we strongly recommend taking insurance to cover:
Yes, certain experiences may have restrictions such as:
Please review the details of each experience carefully before booking.
Yes, as long as the experience provider allows group bookings.
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